Refund Policy
Free trial
Every new subscription starts with a 14-day free trial. Cancel before it ends and you are not charged.
Monthly subscription
Pencils Down is $29 per month per host. You can cancel at any time from the billing page. You keep access until the end of the month you have paid for, and you are not charged again.
Refunds
- If you forgot to cancel and email us within 7 days of a charge without having run a night since, we will refund that charge.
- If the service was unavailable for a night you had scheduled because of a problem on our side, email us and we will refund or credit that month.
- Otherwise, monthly charges are not refunded for partly used months.
How to ask
Email thomas@transformationatlas.org from the address on your account. Approved refunds go back to the original card through Stripe, usually within 5 to 10 business days.